Shipping Policy

Thank you for choosing Victory Tractor Implements, operated by Centex Group Inc. Please review the following important shipping information.

Placing an Order

• Order Process: You may place your order online. Product pages feature images, descriptions, specifications, and user manuals to assist you in selecting the right product.
• Customer Support: For questions, reach us via our website or email at info@etractorimplements.com.
• Free Shipping: We provide free delivery to the Continental 48 states, and a lift gate service is available if needed. If not selected at checkout but requested upon delivery, additional charges may apply.

Shipping and Delivery Details

• Order Processing Time: Typically, orders are processed within 48 hours or less. Delivery takes 4-11 business days depending on your location and carrier schedules.
• Carrier Assignment: Carrier assignment varies, and we cannot guarantee which carrier will handle your shipment.
• Scheduling & Lift Gates: Delivery includes a call to schedule a delivery time. If a lift gate was not selected at purchase but is required, additional fees may apply.
• Delivery Restrictions: Drivers will not reverse into driveways. Contact us if alternate arrangements, such as “straight truck” delivery, are needed (additional fees may apply).
• Inaccessible Locations: For hard-to-access sites (e.g., gravel roads), pickup at a nearby terminal may be arranged.

Delivery Responsibilities

• Inspection: Upon delivery, please inspect the shipment carefully.
  • Severe Damage: If severe damage is visible, do not sign the receipt; contact us immediately.
  • Minor Damage: Note minor damage on the delivery receipt before signing.
• Signature Requirement: Someone must be present to sign for the machine upon delivery.

Secure Ordering

For secure online transactions, we accept PayPal, MasterCard, Visa, Discover, and American Express. To prevent fraud, please ensure your billing address matches your payment method to avoid delays. Our website uses 2048-bit SSL encryption for your protection.

Return Policy

To request a return, please Submit an RMA Request.

30-Day Returns

• Return Requests for Unused Products: Products must be in their original packaging, and open/used products are not eligible for return.
• Return Requests for Performance Issues: If dissatisfied with product performance, notify us within 30 days of receipt. Return eligibility is based on specific circumstances.
  • Non-Returnable Reasons: Returns are generally not accepted for:
    • Incorrect machine size for equipment.
    • “Buyer’s remorse.”
    • Performance issues due to user error or using the machine for unintended purposes.

Defective Machines/Parts

• Parts Warranty: All Victory products include a 2-year parts warranty with the exception of gas engines. Most issues are resolved by sending replacement parts.
• Diagnostic Requirements: Photos or videos may be requested to assist with diagnostics before parts are shipped.
• Repair or Replacement: At Centex’s discretion, we may repair or replace the machine if parts don’t resolve the issue. In most cases, shipping costs will be covered, but this is determined on a case-by-case basis.

Refund Policy

• Order Cancellation (Pre-Shipment): 3% processing fee.
• Cancellation After Shipment: Shipping costs and a 5% restocking fee apply.
• Returned After Delivery: Both original and return shipping costs, plus a 5% restocking fee, will be deducted from the refund.
• Refund processing time: 3-5 business days upon receipt of return shipment

Return Shipping

No returns are accepted without express authorization from Centex Group Inc. Upon approval, we will provide the necessary paperwork for return shipping. Responsibility for return shipping costs is determined based on circumstances.

Repackaging Instructions

When a return or exchange is approved, we will confirm with you that the packaging meets our requirements.

Important: Keep all original packaging materials, accessories, and documentation. For returns, repackage the product securely to ensure safe transport.

Federal Regulations

Federal law requires all machines containing gasoline, petroleum, or other flammable liquids to have these liquids fully discharged before shipment. Any components with flammable liquids must be naturally ventilated and dried for 24 hours before transport to ensure safe handling. Responsibility for compliance with this law rests with the sender.

Safe Repackaging of Products

For safe transportation, all products should be repackaged in their original packaging. Centex Group Inc. is not liable for any losses due to improper packaging during returns.

If your product is shipped back on a pallet, it must be securely strapped with ropes or straps, and covered with cardboard or plastic to prevent overturning or damage.

For questions or additional assistance, please contact Centex Group Inc. (Victory Tractor Implements) before completing your purchase. We’re here to help ensure a smooth and satisfactory experience!